Our Shipping Policy at Dressline

At Dressline, we are committed to delivering your orders quickly, safely, and efficiently. Please read our shipping policy below for full details on how we handle deliveries.

1. Shipping Locations

We proudly ship worldwide from our branches in Nigeria and the United Kingdom. No matter where you are, we aim to get your order to your doorstep.

2. Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and public holidays).
  • During peak seasons or sales, processing times may be slightly longer.

3. Shipping Time Estimates

Nigeria (Local Delivery):

  • Standard Delivery: 2–5 business days

United Kingdom

  • Standard Delivery: 4–7 business days

International Shipping:

  • Standard Delivery: 5–10 business days
  • Express Delivery (if available): 3–7 business days

Please note that delivery times may vary depending on your location and customs processes.

4. Shipping Fees

  • Shipping fees are calculated at checkout based on your location and the size of your order.
  • We may offer free shipping on selected promotions or minimum order amounts.

5. Order Tracking

  • Once your order is shipped, you will receive a confirmation email with a tracking number.
  • You can use this tracking number to monitor your delivery in real time.

6. Customs, Duties & Taxes

  • International orders may be subject to customs duties and taxes imposed by your country.
  • These charges are the responsibility of the customer.
  • Dressline is not responsible for delays caused by customs.

7. Delivery Issues

If you experience any of the following:

  • Delayed delivery
  • Missing items
  • Incorrect address issues

Please contact us within 48 hours of delivery at our support email.

8. Failed Delivery Attempts

  • If delivery fails due to incorrect address or unavailability, the courier may attempt redelivery.
  • Additional charges may apply for reshipping.

9. Lost or Damaged Packages

  • If your package is lost or arrives damaged, please contact us immediately.
  • We will investigate and work with the courier to resolve the issue as quickly as possible.

10. Contact Us

For any shipping-related questions or concerns, please contact our support team: