ORDER POLICY

At Drealine World, we are committed to providing a smooth and reliable shopping experience. Please read our order policy carefully before placing your order.

1. Order Placement

  • All orders must be placed through our website.
  • Once an order is successfully placed, you will receive a confirmation email with your order details.
  • Please ensure that all information provided (name, address, phone number, and email) is accurate to avoid delays.

2. Order Processing

  • Orders are processed within 1–3 business days (excluding weekends and public holidays).
  • During high demand periods (sales, holidays), processing time may be slightly extended.
  • You will be notified once your order has been processed and shipped.

3. Pricing & Payment

  • All prices on our website are listed in the applicable currency and are subject to change without notice.
  • We accept secure payment methods available on our website.
  • Orders will only be processed after full payment has been received and confirmed

4. Order Confirmation

  • After placing your order, you will receive an email confirmation.
  • If you do not receive a confirmation email, please check your spam folder or contact our support team.

5. Order Changes & Cancellation

  • Orders can only be modified or cancelled within 24 hours of placement.
  • After this period, orders may already be processed and cannot be changed or cancelled.
  • To request changes or cancellation, please contact us immediately.

6. Product Availability

  • All orders are subject to product availability.
  • If an item becomes unavailable after your order is placed, we will notify you and offer:
    • A replacement item
    • Store credit
    • Or a full refund

7. Shipping & Delivery

  • Delivery times vary depending on your location.
  • Shipping fees (if applicable) will be calculated at checkout.
  • Once your order is shipped, you will receive tracking information.

8. Failed Deliveries

  • If a delivery fails due to incorrect address or unavailability of the customer, the customer may be responsible for re-delivery charges.
  • Please ensure someone is available to receive the package.

9. Fraud Prevention

  • We reserve the right to cancel any order suspected of fraud or unauthorized activity.
  • Additional verification may be required before processing certain orders.

10. Contact Information

If you have any questions about your order, please contact us through:

  • Email: info@dresslineworld.com
  • Contact form on our website